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TrackEx Privacy Policy

Last Updated: January 12, 2026

This privacy policy explains how TrackEx Technologies Ltd (collectively, "TrackEx," "we," "us," and "our") collects, uses, shares, and processes information about you. This privacy policy describes our practices concerning your personal data that we process when we provide you with TrackEx's services, including the services available through our website at www.trackex.app, our desktop applications for macOS and Windows, and other services where we link this Policy (collectively the "Services").

It also tells you about your privacy rights. Our terms of service provide further terms governing your use of the Services. These terms are incorporated into this policy by this reference. It is important that you read this privacy policy and our terms so that you are fully aware of how and why we are using your personal data and the terms under which we provide you the Services.

By accessing or using this Service, you signify that you acknowledge, accept, and agree with all the terms of this privacy policy as well as our acceptable use policy and terms of service. Please do not use or access this Service if you disagree with any part of this privacy policy.

1. Contact Information

If you have any questions, comments, requests, or concerns related to this privacy policy or our privacy practices, or if you would like to opt-out of future communications or exercise your other privacy-related rights, please feel free to contact us at:

Email: support@trackex.app
Website: www.trackex.app

2. Applicability and Eligibility

We need to process your personal data to operate our organization and provide you with our Services. By accepting our privacy policy and terms of service, you are confirming that you have read and understood these policies, including how and why we use your personal data. If you don't want us to collect or process your personal data in the ways described in this policy, you should not use the Services.

Please note we are not responsible for the content or the privacy policies or practices of any third party organization or service that interact with our Services. We encourage you to read the privacy policies of these third-party organizations before using any of the Services. The Services are not directed to children under the age of 18. You may not use the Services if you are under the age of 18.

3. Personal Data We Collect

We define personal data as any information relating to an identified or identifiable natural person, and an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.

We rely on a number of legal bases to process the information we receive about you from your use of the Services, including where:

  • you have consented to the processing;
  • the processing is necessary to perform the contractual obligations in order to provide the Services to you, including those of our terms of service;
  • necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
  • necessary to protect your vital interests or those of others;
  • necessary in the public interest;
  • necessary for the purposes of our or a third party's legitimate interests, such as those of visitors, users, or partners; and
  • you have expressly made the information public.

Information We May Collect About You Includes:

Account Information

You may register for an account with us (a "Services Account"). We do not require you to register to use our Services. However, if you do register a Services Account, you will gain access to those areas and features of the Services that require registration. We will collect certain information about you in connection with your registration for a Services Account, which may include personal data and other information such as a username and password.

To register for a Services Account, we will ask you to provide:

  • Your first and last name, email, company name, and password.
  • You may optionally provide additional contact information.

Payment Transaction Information

We may collect information related to purchases made through the Services. You may provide certain information to complete payments via the Services, including your credit or debit card number, card expiration date, CVV code, and billing address (collectively, "Payment Information"). Please note we work with Service Providers to handle payment transactions. We do not collect or maintain your credit card or other financial account information; this information is handled for us by our Service Providers.

Correspondence Information

If you sign up, email us, subscribe to our newsletters or mailing lists, we may keep your message, email address, and contact information to respond to your requests, provide the requested products or Services, and to provide notifications or other correspondences to you. We do not share or sell any personal data to other organizations for commercial purposes.

Support Information

You may provide information to us via a support request submitted through the Services. We will use this information to assist you with your support request. Please do not submit any information to us via a support submission, including confidential or sensitive information that you do not wish for our Service Providers to have access to or use in the future.

4. Information Collected Automatically

We use automatic data collection and analytics technologies to collect aggregate and user-specific information about your equipment, domain name, patterns of use, communication data and the resources that you access and use on the Services, including your IP address, browsing, and navigation patterns. This information is used to improve our Services.

Information We Collect Automatically Through Your Use of the Services Includes:

Internet Browser Information

Your Internet browser automatically transmits certain information when you use certain Services. This may include:

  • network or Internet protocol address and type of browser you are using;
  • the type of operating system you are using;
  • device identifiers;
  • device settings;
  • browser settings;
  • the web pages of the Services you have visited;
  • location information; and
  • the content and advertisements you have accessed, seen, forwarded and/or clicked on.

Geo-location Information

If you are accessing our Services from a mobile device or through a mobile application, you may be asked to share your precise (GPS level) geo-location information with us so we can customize your experience on our Services. If you agree to such collection, in most cases, you will be able to turn off such data collection at any time by accessing the privacy settings of your mobile device.

Desktop Application Information (Mac and Windows)

Our desktop applications may collect the following information to provide the employee monitoring services:

  • Screenshots (when screenshot feature is enabled and at configured intervals)
  • Applications currently being used and their window titles
  • Web URLs visited (browser activity)
  • Time you are active vs idle
  • The operating system you are using
  • Mouse and keyboard activity indicators (not keystrokes)
  • The names of projects or tasks being worked on
  • The amount of time worked on those tasks

Important Note: TrackEx is NOT a keylogging program. We do not know what you are typing; rather, TrackEx merely records whether your keyboard is active or inactive. All TrackEx screenshots are uploaded via SSL encryption. We do not upload or store keystroke data. We only track activity indicators (active/inactive status) for productivity measurement purposes.

Cookies

Under the laws of various countries, cookies may be served as long as individuals have provided their consent, having been given clear and comprehensive information about the purposes for which their personal data will be processed. You do not have to accept our cookies and you may set your browser to restrict their use and you may delete them after they have been placed on your hard drive. If you do not accept or delete our cookies, some areas of our websites may take more time to work, or may not function properly.

Analytics Information

We use data analytics to ensure site functionality and improve the Services. We use analytics software to allow us to understand the functionality of the Services. This software may record information such as how often you use the Services, what happens within the Services, aggregated usage, performance data, app errors and debugging information, and where the Services were downloaded from.

5. How TrackEx Shares Your Personal Data

We use the information we receive about you for the purposes described in this policy. We will not share, sell, rent, or otherwise disclose your personal data to third parties without your consent or another valid legal basis permitted by law.

We Will Share Your Information in the Following Circumstances:

Service Providers

We use third parties to support our business and provide services such as receiving, processing and fulfilling orders, encrypting credit card data, processing credit card payments, technical support, and providing comparative performance information relative to our site ("Service Providers"). These third parties have only limited access to your information and may use your information only to perform these tasks on our behalf.

Business Transactions

We may purchase other businesses or their assets, sell our business assets, or be involved in a bankruptcy, merger, acquisition, reorganization or sale of assets (a "Business Transaction"). Your information, including personal data, may be among assets sold or transferred as part of a Business Transaction.

Safety and Lawful Requests

We may be required to disclose Services user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We may share your information when we believe it is necessary to comply with applicable laws, to protect our interests or property, to prevent fraud or other illegal activity, or to protect the safety of any person.

Aggregated Non-Personal Data

We may disclose aggregated, non-personal data received from providing the Services, including information that does not identify any individual, without restriction.

6. Your Rights

We seek to ensure all individuals are provided with the rights mandated by their governing jurisdiction. You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location.

If you would like to manage, change, limit, or delete your personal data, you can do so by contacting us at support@trackex.app. Upon request, we will provide you with information about whether we hold any of your personal data.

For EU Data Subjects (GDPR Rights):

  • the right to access (GDPR, Article 15);
  • the right to rectification (GDPR, Article 16);
  • the right to erasure (GDPR, Article 17);
  • the right to restrict processing (GDPR, Articles 18);
  • the right to object (GDPR, Article 21);
  • the right to data portability (GDPR, Article 20); or
  • the right to lodge a complaint with an appropriate data privacy regulatory authority (GDPR, Article 77).

Employer Access to Employee Data

If you use TrackEx in your capacity as an employee, your employer has direct access to your data as part of the monitoring service. If you are an independent contractor, the person or entity with whom you contract has direct access to your data. TrackEx employees may have access to your data for testing or the general improvement of our software, to notify you about changes to our website or any products or services we offer or provide through it, or to fulfill the purpose for which you provided it.

7. Data Security

The security of your personal data is important to us. We take reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We implement security measures as we deem appropriate and consistent with industry standards.

As no data security protocol is impenetrable, we cannot guarantee the security of our systems or databases, nor can we guarantee that personal data we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. Accordingly, any information you transfer to or from Services is provided at your own risk.

Please do your part to help us keep your information secure. Services Account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure.

8. Data Integrity

TrackEx will only process personal data in a way that is compatible with and relevant for the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, TrackEx will take reasonable steps to ensure that personal data is accurate, complete, current and reliable for its intended use.

International Data Transfers

TrackEx operates from servers located in various jurisdictions. The United States, European Economic Area ("EEA") Member States, and other countries all have different laws relating to privacy and data protection. When your information is moved from your home country to another country, the laws and rules that protect your personal data in the country to which your information is transferred may be different from those in the country in which you live.

If you are located outside the United States and choose to allow us to collect information about you, please be aware that we may transfer your personal data to the United States and process and store it there. We will transfer personal data only to those countries to which we are permitted by law to transfer personal data, and we will take steps to ensure that your personal data continues to enjoy appropriate protections.

9. Your California Privacy Rights

Under California Civil Code Section 1798.83 (known as the "Shine the Light" law), our Services users and customers who are residents of California may request certain information about our disclosure of personal data during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at support@trackex.app with "Request for California Privacy Information" on the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute.

10. Children and Data Collection

TrackEx's websites and services are general audience services. TrackEx's website content is not directed toward children who are under the age of 18. We do not knowingly collect personal data from children or minors. If TrackEx or its Service Providers become aware that a child or minor has provided us with personal data without parental consent, that information will be deleted from our databases. If you have questions about personal data that may have been submitted by a child, please email us at support@trackex.app.

11. Data Retention

We will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as an account is active or as needed to provide the Services to you. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy.

We may delete your personal data from our systems as part of a data retention plan. Following termination or deactivation of a Services Account, we may retain your information and content for a commercially reasonable time for backup, archival, and audit purposes.

12. Updates

TrackEx may update this privacy policy from time to time, and you should take the time to review it each time that you visit one of our Services. The most current version of this privacy policy will govern our use of your information and will be located at https://www.trackex.app/legal/privacy. We will notify you of material changes to this policy by posting a notice at the Services or by emailing you notifying you of the changes.

If you have any questions about this Privacy Policy, please contact us at support@trackex.app.